Your privacy matters to us. This Privacy Policy explains what personal information phppiso collects from Filipino players, how we use it, who we share it with, and how we keep it secure. By registering an account or using any part of the platform, you agree to the practices described here. Please read this page carefully before you get started.
When you register an account on phppiso, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. When you make a deposit or request a withdrawal, we also collect payment-related details such as your e-wallet account name or bank account information — always in your name, as required by our Terms and Conditions. We may collect copies of government-issued identification documents when identity verification is required, for example before processing a withdrawal or if our compliance team flags an account for review. In addition to information you provide directly, we automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and the delivery of our services.
The personal information we collect is used primarily to create and manage your phppiso account, process deposits and withdrawals in Philippine pesos, and verify that you meet the eligibility requirements set out in our Terms and Conditions. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given consent, we may also send you promotional communications about offers available on the Promotion page; you can withdraw this consent at any time by contacting our support team. Your data is used to carry out identity and age verification checks to ensure that all players on the platform are at least 21 years old and are genuine residents of the Philippines. We analyse aggregated, anonymised usage data to understand how players interact with the platform, which helps us improve navigation, mobile performance, and the overall user experience. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. All data processing activities are carried out in accordance with applicable Philippine data protection laws and regulations.
phppiso does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only where it is necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. Our payment processing partners receive the minimum information required to facilitate deposits and withdrawals — they are contractually bound to handle your data securely and in accordance with applicable law. We may share information with identity verification and fraud prevention services that help us confirm the identity of players and detect suspicious account activity. Where required by Philippine law, regulation, or a valid court order, we will disclose personal information to the relevant government authority or law enforcement body. Any third-party service providers we engage are required to maintain appropriate data security standards and are prohibited from using your information for any purpose beyond the specific service they provide to us. If phppiso undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. When your account is closed, we will retain only the data that we are legally obliged to keep, and we will securely delete or anonymise all other personal information within a reasonable timeframe. phppiso uses industry-standard security measures to protect your data, including encrypted data transmission, access controls, and regular security reviews of our systems and processes. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with access to personal data are trained on data protection obligations. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security — you also play a role by keeping your login credentials confidential and logging out of your account when using shared or public devices. If you suspect that your account has been compromised, please contact our support team immediately at [email protected]. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authority in accordance with our legal obligations.
As a player based in the Philippines, you have rights over your personal data under applicable data protection law, including the right to access the information we hold about you, the right to request corrections to inaccurate data, and the right to request deletion of data that we are no longer required to retain. You may also request a copy of your personal data in a portable format, or ask us to restrict the processing of your data in certain circumstances. To exercise any of these rights, please contact our support team at [email protected] with your request — we will respond within a reasonable timeframe and may need to verify your identity before processing the request. If you have given consent to receive promotional communications, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to lodge a complaint with the relevant Philippine data protection authority if you believe that your data has been handled in a way that does not comply with applicable law. We encourage you to contact us first so that we can address your concern directly and promptly. For more information about how we handle your account and data, visit our FAQ page or review our Terms and Conditions.
phppiso may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date at the top of the document. We encourage you to check this page periodically so that you are always aware of how your personal information is being handled. If we make material changes that significantly affect your rights or the way we process your data, we will make reasonable efforts to notify you through the platform before the changes take effect. Continued use of phppiso after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to close your account. For any questions about this Privacy Policy or how your data is handled, please reach out to us at [email protected].
Quick answers to what Filipino players most often ask about data and privacy on phppiso.
If you have any concerns about how phppiso handles your personal data, or if you would like to exercise your data rights, our support team is ready to assist Filipino players every day of the week.